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Hotel Management Company Offers Support To GMs
Released: 6/26/2006
By: Robin C. Oliver
BIRMINGHAM, AL - Integral Hospitality Solutions introduces “Game Plan” and “I-Link”
June 26 – Leaders at Integral Hospitality Solutions recently decided to begin offering key support tools to general managers outside of the company’s umbrella properties.
Using the knowledge of its staff, the company created a monthly planner specifically for general managers and an online business monitoring system that provides both virtual and live support. Managers within the Integral system are already using both tools, and the company recently decided to begin offering “Game Plan” and “I-Link” to managers outside the company.
“A hotel general manager has a lot on his or her plate,” said President William Murray. “These tools allow him or her to accomplish more by organizing a myriad of tasks. It is all about improving efficiency. ”
“Game Plan” provides managers with a daily checklist of necessary tasks, helps them identify and organize items important to the success of their hotel and simplifies their reporting to brand management. The planner is delivered to GMs on a quarterly basis and can be customized to suit a particular property’s needs.
I-Link is an online support tool for the reviewing, approving and daily posting of key reports. The meat of the system is the hotel property page. I-Link customers e-fax reports to the I-Link support team. Each morning, the team takes those reports and posts them to the hotel’s property page, where they can be easily viewed by the general manager and hotel owners.
Perhaps more importantly, the support team reviews those reports for items of concern or potential errors so managers have a trained eye looking at items such as daily statistic reports, labor reports, credit card reports, daily deposits and more.
Beyond the property page, I-Link keeps track of key brand deadlines for general managers and offers an extensive forms library with items such as new hire paper work, write-up forms and even group exercise schedules. Also, during regular business hours managers can call or email the support team for immediate feedback.
“Managers use these tools every day,” Murray said. “They’ve told us it is working, and we’ve seen success at our hotels as a result of improved organization and efficiency. ”
ABOUT INTEGRAL:
Integral Hospitality Solutions is a Trussville, Ala. -based company which owns and/or manages 35 hotels nationwide with the goal of improving the hospitality industry and better serving guests through simple management strategies. Integral’s innovative set of leadership products and services provide peace of mind for its clients and customers. In addition to turnkey management services, Integral offers administrative tools to hotels outside of its umbrella. For more information, visit www.integralhospitality.com.
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