Human Resources and Training
Excellent customer service is your most important offensive weapon. Our GM, AGM, and Team development and training programs help to grow candidates from inside our system, while equipping them to provide the best guest experience available. Knowledge and training powers quality service.
Each hotel is responsible for programs that build team member involvement for not only customer satisfaction, but also for work place satisfaction. Semi-annual Team Member Opinion Surveys allow for the measurement of this goal.
– Human resource tools and solutions
– Internal GM, AGM, and Team development and training
– Regular measurement of work place satisfaction