We are very proud to announce that the Holiday Inn Express Boonville Missouri has won the IHG® 2016 Quality Excellence Award. This award is well sought after and is only awarded to hotels that achieve superior levels of excellence in both service and product. Only 2% of all IHS hotels receive this honor.
“Nick, Shelly and the whole team at Boonville have a strong guest centered culture that starts with daily personal interactions with every guest” says Integral Director of Operations Bryan Groover. “They have a wonderful focus and always remember that no matter how busy they get it, they still take time to give every guest a warm welcome,” said Groover.
Although most of the guests at the Express stay only one night, the team always takes the time to get to know them like family. From hand written notes to follow up phone calls, and pre-check in emails, every team member participates in making sure every guest experience is extraordinary.
The Holiday Inn Express Boonville is one of only 111 properties selected from the company’s more than 5,100 hotels in recognition of overall quality excellence.
“I am pleased to honor the Holiday Inn Express Boonville, Missouri with the quality excellence award,” said Elie Maalouf, Chief Executive Officer – The Americas for IHG. “We applaud the performance of the Boonville team. Clearly the hotel puts our guests at the heart of everything they do. We’re very proud them as part of the IHG family.”
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